At Kiwi Property, we want to enable greater accessibility for all.
By making our places open to all, we create a more welcoming, inclusive atmosphere for visitors and ensure those working in our buildings are well supported to be independent. As far as possible, we aim to remove barriers that make access difficult, ensuring our shopping centres and offices (where applicable) can be enjoyed by everyone.
To ensure all customers can navigate around the single retail level centre with ease, the main entrances are controlled by automatic doors, aisles are wide with good LED lighting and escalators, travelators and lifts provide good access to the centre from the multi-level carparking that make accessibility to shops and facilities easy.
Dedicated mobility carparking is available near the entrances to The Plaza of both carparks. These carpark spaces are available to vehicles clearly displaying a valid mobility permit. The Ferguson Street carpark has four mobility parks at the entry to countdown and two spaces opposite Hobby Zone near Fitzherbert Ave. In the Ferguson Street carpark building ten undercover spaces are available near the entrance to the centre and a mobility van drop off point is also available in this location. The ground floor of the Ashley Street carparking building has eight mobility carparks available with two spaces near the ramp entry to Farmers beneath the Farmers building and six spaces near the entrance to The Plaza. Lifts to the retail level are available in both locations. The first floor level has four additional mobility carparks available for use near the entry to The Plaza. Please contact the customer service team on 06 358 1989 to discuss which carpark would best suit your needs on your next visit.
Customer Service Desk
The customer service desk is located on the Foodcourt, beside Glassons. If you need assistance, staff are more than willing to help and provide information that will make your visit more memorable. The customer service desk is open the same core hours as the centre and staff can be contacted on 06 358 1989.
Four wheelchairs are available for use from the customer service desk for customers while shopping at The Plaza. There is no charge to loan a wheelchair, however customers must provide details from one form of identification.
Toilets and Parents rooms
Accessible toilets and parent rooms are available in two separate locations. One near the Foodcourt entry to the centre and the other near Farmers. Each location has two separate accessible toilets and one parent room.
Guide and assistance dogs are welcome.
To assist our staff please ensure your dog has their accessible dog registration tag and you have your handler’s registration card available, if required.
Accessible dogs are certified by one of the following organisations:
- Assistance Dogs New Zealand
- Hearing Dogs for Deaf People New Zealand
- K9 Medical Detection New Zealand
- Mobility Assistance Dogs Trust
- New Zealand Epilepsy Assist Dogs Trust
- Perfect Partners Assistance Dogs Trust
- Royal New Zealand Foundation of the Blind
- Incorporated (Blind Low Vision NZ)
Please note that under current New Zealand law therapy or emotional support animals do not have access rights to be in the centre (Dog Control Act 1996).